JOB SUMMARY
Performs Medical Support Specialist duties, and applies X-rays to patients for diagnostic and therapeutic purposes within scope of limited scope X-ray practice as directed by physician and concurrent with Concentra medical protocols, all in accordance with Concentra policies, practices, and procedures.
MAJOR DUTIES AND RESPONSIBILITIES
Medical Support Specialist duties
- Welcomes patients
- Prepares patients for health care visit
- Places patient in exam room for provider evaluation.
- Obtains medical history.
- Verifies patient information
- Prepares, assists and accurately completes all forms
- Supports patient care delivery
- Assists providers during examination and treatment
- Takes vital signs and performs all ancillary tests appropriate to skill level, certifications and state regulations
- Performs ancillary testing and tasks as ordered by the Center Medical Director (PFT, EKG, injections, audiograms, blood draws) and as certified.
- Assists in surgery set up and injury care as directed by the treating provider
- Dispenses medications and appliances within scope of practice and as ordered by the treating provider and in accordance with state regulations.
- Applies bandages, dressings and splints as ordered by the treating provider.
- Educates patients
- Completes records
- Keeps supplies ready
- Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies
- Keeps equipment operating
- Operates autoclave machine in accordance with policy and procedures and complies with all regulatory requirements.
- Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.
- Maintains safe, secure, and healthy work environment
- Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues
- Assists in maintaining a neat, clean and orderly appearance in the lobby and overall center throughout the day.
- Performs drug screen collections for both DOT and Non-DOT drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory.
- Performs front office clerical duties such as answering telephones, check-in, check-out and record processing as requested by Center Administrator.
- Attends centers staff meetings as required.
- Completes required certifications; becomes proficient in clinic systems and procedures, and maintains currency in all policies, practices and procedures.
- May assist with clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.
- May take X-Rays with appropriate certification and/or licensing.
- Performs duties to achieve or exceed established service standards.
- Positions patient under x-ray machine, adjusts immobilization devices, and affixes lead plates to protect unaffected areas.
- Assists in physical exams, assists physician in treatment of injured patients by giving injections, changing dressings, or removing sutures under the physicians or nurses directions, administers routine X-Ray exams.
- Prepares reports and maintains records of services rendered.
- Maintains radiological film files and storage, pulls X-Rays as required for referrals and/or copying.
- Keeps logs for X-Rays sent out for referrals.-Makes minor adjustments to equipment.
- Performs duties to achieve or exceed established service standards.
- Performs other duties as assigned.
EDUCATION/CREDENTIALS
- High school graduate or GED.
- Medical Assistant Certification/License in accordance to state requirements and applicable regulations of jurisdiction.
- X-Ray Certification/License in accordance to state requirements and applicable regulations of jurisdiction.
- 0 1 year continuous experience in clinical operations or medical office work.
- Post high school coursework and training new graduate of 9 months or less in medical assistant or medical Specialist program and/or graduate of accredited medical assistant school or minimum of 6 months directly applicable work experience.
- Familiar with routine medical procedures
- Operation and control of equipment
- Effective speaking to convey information
- Equipment operation monitoring
- Reading comprehension
- Active listening
- Social perceptiveness
- Monitoring
- Technology design abilities to generate or adapt equipment and technology to serve user needs
- Written comprehension
- Information ordering
- Speech clarity
- Service orientation
- Clinic environment.
- Spend significant amount of time standing.
- Wearing of specialized protective equipment.
- Use hands to control handle or feel objects, tools or controls.
