Medical Assistant, Beth Israel Deaconess Medical Center - Boston, MA
Primary Duties and Responsibilities
All essential duties will be carried out in compliance with the departmental specific customer service plan and its goals and timelines. The attached Ambulatory Performance Standards and Expectations of Practice will be adhered to at all times.
Primary Duties and Responsibilities
All essential duties will be carried out in compliance with the departmental specific customer service plan and its goals and timelines. The attached Ambulatory Performance Standards and Expectations of Practice will be adhered to at all times.
Patient Care Activities
- Greets patients and escorts them into the exam rooms.
- Ensures the availability of x-rays, lab slips, medical records and other pertinent information so that the encounter is productive for both the patient and provider.
- Assists patients who have physical and psychological limitations with ambulation and patient care functions to ensure their comfort and dignity during the exam. May include transferring a patient from a wheelchair to exam table, undressing and dressing patients and ensuring patient is safe until provider arrives.
- Performs a wide variety of activities relevant to the clinical setting. Obtains vital signs, weight, blood pressure, pulse and temperature. May perform EKGs, phlebotomy, and assist providers.
- Performs appropriate departmental screening, lab tests and specimen collection. Implements quality control standards as required.
- Provides patients with relevant instructions for specific tests and procedures.
- Schedules follow-up tests and appointments using hospital systems.
- Arranges patient transport as needed.
- Sorts/distributes lab results daily to appropriate physician or nurse practitioner.
- May contact patients with information as directed by providers.
- Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
- Performs other support activities as requested by managers or clinical providers in order to provide for the patients needs in an optimal way.
- Attends internal or external educational or training sessions to enhance clinical competence.
- Perform other duties as may be assigned.
Qualifications
- High School Diploma or GED equivalent and completion of a Medical Assistant Training program with. Certification as a Medical Assistant required.
- 1 + year’s experience preferred in a healthcare setting.
- Excellent customer service skills including active listening, problem solving, and the ability to remain calm in any emotional or stressful situation.
- Clear, effective communication skills with patients, families, physicians and staff that protect patient confidentiality and demonstrate courtesy and respect.
- Knowledge of patient scheduling in hospital systems preferred.
- Ability to work well both independently and as part of a team.
- Attention to detail, strong organizational skills and the ability to prioritize multiple tasks in a fast-paced clinical environment.
- Basic computer skills including email and office applications.
